General Summary

The Operations Director is responsible for overseeing and coordinating the administrative and operational aspects of the UMSJMC Oncology Program, ensuring the efficient and effective delivery of oncology services to patients while supporting clinical staff and promoting excellent patient care. The scope includes oversight of personnel, budgeting and finance, operational oversight, space and resource utilization, compliance with regulatory requirements, program development, program coordination of the Wellness and Support Center, and quality monitoring. This role functions within a collaborative model with other disciplines, in particular, the department leaders, VP/Executive Director and Medical Director(s).

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1. Directs and manages administrative operations of practices and programs.

2. Provides direct oversight of the Wellness and Support Center Program, which includes but not limited to coordinating and implementing support groups, program development, and daily operations.

3. Complies and analyzes key performance indicators (KPIs) and outcomes data related to oncology services to support program evaluation and process improvement initiatives.

4. Monitors and maintains quality standards in oncology care delivery, ensuring compliance with regulatory requirements and organizational protocols.

5. Collaborates with administration, clinical teams, administrative staff, and external stakeholders to facilitate seamless coordination of patient care.

6. Conducts regular meetings with managers and Medical Director(s) to review practice operations, volumes, billing and issues related to practice development or patient care.

7. Develops annual budgets, capital requests, volume projections and revenue forecasting with the department leaders.

8. Monitors and assures monthly financial performance to budget, performs variance reporting, approves purchasing requests, etc.

9. Develops and implements policies and procedures to assure efficient patient flow, quality patient care and compliance with accreditation standards.

10. Plans and oversees space utilization, reconfigurations, and renovations. Identifies potential shared resources between departments.

11. Ensures knowledge dissemination and full compliance with contractual and regulatory requirements (The Joint Commission, OSHA, third party payers, Commission on Cancer, National Accreditation Program for Breast Cancer, The American College of Radiation Oncology, Cancer Registry requirements, etc.).

12. Assures patient safety policies and procedures are adhered to, e.g., medical emergencies, hazardous waste, blood borne pathogens, fire and disasters, etc.

13. Collaborates with department leaders, housekeeping and facilities to ensure optimum standards are met within the Cancer Institute.

14. Performs HR functions to include hiring, supervising, disciplines and providing general oversight of staff. Conducts annual performance reviews of direct reports.

15. Aligns department goals with the Annual Operating Plan and ensures regular quality monitoring and reporting to the Oncology Clinical Service Line Council.

16. Participates in UMSJMC High Reliably Organization (HRO) programs, education, and projects.

17. Partners with subject matter experts to align with UMMS Cancer Network program and goals.

18. Assures the oncology clinical service line mission, goals and core competencies are met.