Pay range: $139,172.00 - $215,716.00 salary, varies on experience.
Medical Oncology - Bend, Oregon

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE: Clinical Nurse Manager, Oncology Infusion Services

REPORTS TO POSITION:Administrative Director, Cancer Services

DEPARTMENT: Cancer Services

DATE LAST REVIEWED:June 2025

OUR VISION: Creating Americas healthiest community, together

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENT SUMMARY: The Cancer Center at St. Charles Health System is a multi-site comprehensive cancer center that provides holistic care to our patients.The Cancer Center provides chemotherapy, medical oncology, infusion services, radiation therapy, integrative medicine, nutrition, social work, survivorship and other supportive care treatments.

All our staff support our patients in the various stages of their treatment. Services are provided both at Cancer Centers in both Bend and Redmond.

POSITION OVERVIEW: The Clinical Manager of Infusion Services under the guidance of the Administrative Director, Cancer Services, is a professional registered nurse who is responsible for the day-to-day operations of oncology infusion services in Bend and Redmond. This position is responsible for coordinating, directing, implementing, evaluating, and allocating resources to ensure optimal daily patient flow to meet demand for services with available staff. The major functions of this position will focus on managing daily operations including provider practice oversight and direct management of clinical services, communication and support, employee relations, fiscal management and analysis, operational analysis and quality improvement. This position directly manages assigned caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Achieves top percentile ranking in surveys of patient experience, with particular emphasis on dimensions of patients experiences with clinical teams.

Promotes and models evidence-based practices in all clinical care.

Helps design and implement standard workflows. Examples - rooming standards, non-stocked medication protocols, and infusion protocols.

Leads the development of streamlined cost-effective systems for the management of medical supplies and medications.

Systematically implements standards of clinical practice that achieve or exceed the standards for processes of care of the major professional nursing societies appropriate for oncology care.

Achieves top percentile ranking on surveys of professional and Caregiver engagement and resilience.

Serves as a real-time resource and assists with clinical expertise for staff with problem-solving on patient care, processes, and family issues. Serves as representative for all customers.

Ensures that every Caregiver is working at the top of their potential and scope of practice.

Conducts quarterly check-ins with direct reports to ensure the completion of same for each RN and MA.

Oversees ongoing education, training, and development of clinical staff from onboarding through the entire tenure of their employment with St. Charles.

Creates a healing environment that supports all aspects of care, respects the wholeness of the individual, and demonstrates therapeutic presence through attitudes and behaviors that enhance the care experience for patients and caregivers.

Facilitates the growth and development of a culturally competent team in the provision of appropriate care to patients and family members who belong to diverse cultural backgrounds.

Responsible for budget development, regular monitoring, accountability and meeting all operational targets for all areas within span of control. Provides productivity oversight and review.

Hires, directs, coaches, and monitors the performance of all direct reports, to develop and maintain a high-performance team that meets organizational and department goals. Provides clear role definition and expectations for clinical staff.

Monitors and ensures all direct reports are current with compliance and safety requirements.Implements and manages all organizational safety directives and goals.

Maintains ongoing communication with staff, department leadership, and others to ensure needs are being met for staff and patients. Engages medical staff to obtain input on the operation of the department and key decisions.

Provides and oversees teams delivery of customer service in a manner that promotes goodwill, is timely, efficient, and accurate. Assures safe and evidence-based delivery of ambulatory care clinical services.

Collaborates with teams to review processes and identify/implement opportunities for improvements, applying Lean principles, concepts, and tools.

Supports the vision, mission, and values of the organization in all respects.

Supports the Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients, and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organizations corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION:

Required: Bachelor of Science in Nursing (BSN) from an accredited school.

Preferred: Master of Nursing, other healthcare related masters degree, or business degree.

LICENSURE/CERTIFICATION/REGISTRATION:

Required: Current licensure with the Oregon State Board of Nursing. AHA Basic Life Support for Healthcare Provider certification. Ability to travel to business functions/trainings/meetings and all St. Charles Health System worksites.

EXPERIENCE:

Required: Minimum five (5) years related nursing experience including at least one (1) year oncology experience. One (1) year leadership experience in a healthcare setting.

Preferred: Five (5) years of progressive nursing leadership in clinical oncology setting.

PERSONAL PROTECTIVE EQUIPMENT:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION:

SKILLS:

Excellent communication skills and ability to interact with a diverse population and professionally represent SCHS.

Strong teamwork and collaborative skills.

Ability to multi-task and work independently.

Attention to detail.

Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.

Strong analytical, problem solving and decision-making skills.

Demonstrated ability and experience in computer applications, use of electronic medical record keeping systems and MS Office.

PHYSICAL REQUIREMENTS:

Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Sitting, keyboard operation.

Occasionally (25%): Standing, walking, bending, stooping/kneeling/crouching, climbing stairs, reaching overhead, lifting/carrying/pushing or pulling 1-10 pounds, grasping/squeezing, operation of a motor vehicle, ability to hear whispered speech level.

Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 11-50 pounds.

Exposure to Elemental Factors

Occasionally (25%): Chemical solution for Laboratory Caregivers.

Rarely (10%): Wet/slippery area.

Never (0%): Heat, cold, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

Risk for Exposure to BBP

Schedule Weekly Hours:

40

Caregiver Type:

Regular

Shift:

First Shift (United States of America)

Is Exempt Position?

Yes

Job Family:

MANAGER

Scheduled Days of the Week:

Monday-Friday

Shift Start & End Time:

0800-1630

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