Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world's leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. These values are grounded in and expressed through the principles of diversity, equity and inclusion. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an anti-racist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, anti-racism and inclusion.

Collaborative Data Services (CDS) provides scientific support to researchers at the Fred Hutch. We are currently seeking an interviewer who will be responsible for collecting data through telephone, video conference (Zoom/Teams) or in-person research interviews with study participants, entering collected data into a data capture system, assembling mail packets for study recruitment. The incumbent follows strict research guidelines in accomplishing work assignments. Non-routine decisions are referred to the supervisor. The position reports to the CDS Project Manager.

This position will work onsite approximately 25 hours per week.

Responsibilities

• Conduct quantitative research interviews over the phone or videoconference - inbound and outbound calls.
• Answer participant questions according to study protocol and frequently asked questions.
• Scheduling appointments includes confirmation calls/emails; rescheduling; communicating updated information to the study team and other situations that could arise.
• Managing phone message line or email inbox.
• Follow complex data collection instruments to collect and record data according to study protocol.
• Data enter and verify completed data material.
• Perform light clerical duties including electronic file maintenance and mail assembly.
• Perform related duties as assigned.

Qualifications

MINIMUM QUALIFICATIONS:

• High School graduation or the equivalent.
• One year of experience in job involving telephone or in-person contact with the public (such as customer service).
• Ability to read and follow written instructions.
• Excellent verbal and written communication skills.
• Ability to neatly and accurately document information.

PREFERRED QUALIFICATIONS:

• Experience with Microsoft Office Applications
• Ability to work independently in the office or from home, if necessary
• Strong desire to learn about clinical trials and research a plus.
• Comfortable speaking to diverse groups.
• Ability to multitask.
• Comfortable learning new software.
• Excellent attention to detail.
• Bilingual (Spanish) speaking would be a plus, but not required.

A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and antiracism in your career or that will be made through your work at Fred Hutch is requested of all finalists.

The hourly pay range for this position is from $20.00 to $26.22 and pay offered will be based on experience and qualifications.

Fred Hutchinson Cancer Center offers employees access to a retirement savings plan, an employee assistance program, paid sick leave (1 hour for every 30 hours worked), and prorated paid holidays (up to 11 days per year).

Our Commitment to Diversity