Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world's leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. These values are grounded in and expressed through the principles of diversity, equity and inclusion. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an anti-racist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, anti-racism and inclusion.

The Telecommunications Manager leads the Telecommunications and VoIP (Voice over IP) team, accountable for all activities related to Fred Hutch's Telephony and Voice over IP Systems, physical layer, and data centers. These Telecommunication services span all call routing, VoIP infrastructure including Call Center, Voicemail, Emergency Response, and physical phones. The manager ensures end-users and colleagues experience reliable, highly available voice infrastructure services, oversees quality assurance of services, creates, and executes the strategic direction and goals and services for the Telecommunications Engineering team.

At Fred Hutchinson Cancer Center, all employees are expected to demonstrate a commitment to our values of collaboration, compassion, determination, excellence, innovation, integrity, and respect.

Responsibilities

• Provides technical leadership and management of Voice over IP (VoIP) and telecommunication policies, procedures, and practices to ensure performance and availability to systems and voice services for users across the organization.
• Responsible for the efficient and expedient operation, maintenance, and evolution of all aspects of voice communication throughout the health system on a 24-hour 7 day a week continuum.
• Manage, monitor, and evaluate engineering processes and practices to ensure appropriate functionality, flexibility, and expandability of all voice services across the organization.
• Develop, monitor, and evaluate operating metrics and reporting mechanisms to effectively analyze current state and to identify and recommend required upgrades/changes to meet changing business requirements and conditions.
• Oversee the daily operations of VoIP and telecom operations, to identify and resolve incidents in an effective and timely manner; provide escalation support for issues that cannot be resolved by junior engineers.
• Provide instruction, direction, training, mentoring and quality assurance of other engineers.
• Work directly with business partners to identify requirements and create technical solutions to satisfy those requirements; lead and manage projects in collaboration with business requirements and other infrastructure teams.
• Provide vision, managerial guidance and experience, robust leadership, and strategic direction within team's technical stack.
• Other duties as assigned.

Qualifications

MINIMUM QUALIFICATIONS:

• Bachelor's degree in computer science, engineering, information systems, or related field, or equivalent combination of education and experience.
• Minimum 5 years of experience in information technology administration or engineering.
• Minimum 3 years of experience in the information technology VoIP, telecommunications, or networking field.
• Minimum 3 years of experience directly managing IT telecommunication or infrastructure engineering and operational resources and budgets.
• Minimum 4 years of experience in a technical leadership and/or people management position.
• Experience creating and meeting annual operational and project budgets.

PREFERRED QUALIFICATIONS:

• ITIL certification.
• Proficient customer relationship skills, time management skills, and written and verbal communications skills.
• Strong organizational, interpersonal, communication (written and verbal), and presentation skills.
• Demonstrated leadership abilities in a team environment with a proven record of positive contributions.
• Knowledge in the design, consultation, long-term planning, installation, management, and repair of complex VoIP based network and telecommunication equipment, related applications, and associated services.
• Knowledge on Cisco network infrastructure, LAN/WAN circuits; PRI, SIP, MPLS, FXO, FXS, and POTS.
• Knowledge and expertise of the Cisco Unified Call Manager (CUCM) clusters, Cisco Unity/Unity Connection Voicemail (CUC), Cisco IM & Presence (CIMP), and voice gateways, Telepresence, IPCC, Unity, CCX, SRST, CUBE, secure voice concepts, and secure voice processes.
• Knowledge and expertise Cisco Emergency Responder (CER) & Cisco Unified Contact Center Express (UCCX).
• Ability to think strategically and to work effectively with a diverse group of co-workers and customers.
• Ability to analyze and provide creative, innovative solutions for complex problems.
• Ability to complete multiple tasks, set priorities, and manage to critical deadlines.
• Ability to work non-standard business hours and be on-call as necessary.
• Ability to anticipate customer needs, assess requirements, and identify new solutions to meet departmental/organizational goals.

A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and antiracism in your career or that will be made through your work at Fred Hutch is requested of all finalists.

The annual base salary range for this position is from $124,488 to $196,747, and pay offered will be based on experience and qualifications.

This position may be eligible for a sign-on bonus.

Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks), and partially paid sabbatical leave (up to 6 months).

Our Commitment to Diversity