All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support
• Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

Our promise to you:

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : Monday through Thursday 8:30AM-5:00PM, Friday 7:30-4:00PM Training onsite

Location: 601 EAST ROLLINS STREET, Orlando, 32803

The role you'll contribute:

Cancer care scheduling is complex, requiring unique training to ensure treatments are accurate. Under general or direct management by supervisor, the Ambulatory Infusion Center Scheduler is part of a central team responsible for organizing patient schedules for the Ambulatory Infusion Center (AIC). This position reviews orders and authorizations to establish accurate calendars for patients. The Ambulatory Infusion Center Scheduler works with internal and external physician's offices, including escalations from inpatient services, radiation, and home infusion, to evaluate and verify order accuracy. The Ambulatory Infusion Center Scheduler will work with Consumer Access Specialists to accurately gauge authorized periods of patient treatment and ensure patient treatment remains within period to avoid undue financial burden on patient. This position is able to work with numerous Ambulatory Infusion Center locations, nursing staff, physician's offices, and relatable departments while multi-tasking performance and accuracy within a fast-paced environment. The Ambulatory Infusion Center Scheduler provides specialized instructions for all exams and procedures while facilitating directions to patients, facilities, and departments. The position upholds the highest customer service standards while working with the most sensitive cases and patients. The Ambulatory Infusion Center Scheduler adheres to AdventHealth Corporate Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you'll bring to the team:

• Collaborates primarily with oncology physician offices, oncology Infusion Centers or directly with patients to schedule Infusion Center patients, negotiating date and time, and avoiding resource conflicts (chairs, rooms, nurses, equipment).
• Works closely with the Infusion Center leader or charge nurse to schedule and maximize utilization of nursing time, productivity and resources Performs this task in a timely manner. Coordinates special procedure needs with appropriate departments and staff, as well as external resources.
• Assess and understand patient acuity based on diagnosis and visit reason and calculate time necessary for each treatment based on time detailed on order or using investigative skills and inquire with nursing staff, pharmaceutical staff, or physician's office.
• Ensures patients who are starting chemotherapy are appropriately scheduled for education regarding treatment prior to their first appointment.
• Ensures patients requiring labs prior to treatment are appropriately scheduled to ensure their treatment appointment is not delayed.

Qualifications

The expertise and experiences you'll need to succeed:

• One year of customer service experience
• High School Diploma or GED

EDUCATION AND EXPERIENCE PREFERRED:

• One year of direct Patient Access experience
• One year of relevant healthcare experience
• One year of call center experience
• Associate or bachelors degree in Business Administration or in industry-related field

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Patient Financial Services

Organization: AdventHealth Orlando

Schedule: Full-time

Shift: 1 - Day

Req ID: 25032778

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.