All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support
• Pet Insurance*
• Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

Our promise to you:

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: PRN

Shift : M-F 7:30am-4pm and Saturday is 9am-3pm

Location: 201 NORTH LAKEMONT AVENUE, Winter Park, 32792

The role you'll contribute:

Collaborates primarily with oncology physician offices, oncology Infusion Centers, Radiation Oncology offices or directly with patients to schedule Infusion Center/Radiation Oncology patients, negotiating date and time, and avoiding resource conflicts (chairs, rooms, nurses, equipment).

Works closely with the Infusion Center and Radiation Oncology leaders or charge nurses to schedule and maximize utilization of nursing/Technicians time, productivity and resources Performs this task in a timely manner. Coordinates special procedure needs with appropriate departments and staff, as well as external resources.

Assess and understand patient acuity based on diagnosis and visit reason and calculate time necessary for each treatment based on time detailed on order or using investigative skills and inquire with nursing staff, pharmaceutical staff, radiation staff or physicians office.

Ensures patients who are starting chemotherapy or radiation therapy are appropriately scheduled for education regarding treatment prior to their first appointment.

Ensures patients requiring labs prior to treatment are appropriately scheduled to ensure their treatment appointment is not delayed.

Thoroughly understands physician orders and schedules patients for multiple recurring appointments ensuring all appointments are within authorization timeframes and payer guidelines.

Works closely with Radiation Oncology Department and Infusion Center Department to coordinate appointments for patients receiving both chemotherapy and radiation.

Responsible for verifying if faxed order received from internal or external physicians wanting to utilize AH Infusion centers are sent on correct form and contain accurate demographic information and communicates with physicians if any information is missing.

Responsible for verifying if external physicians, who fax orders, are privileged with AdventHealth to admit patient to outpatient facility.

Minimizes duplication of medical records by using problem-solving skills to verify patient identity through demographic details.

Send faxed treatment request via email to Consumer Access Specialists once information has been accurately gathered, so orders may be processed for authorization.

Input patient information in tracking documents, so Consumer Access Specialists may update on status in real time.

Access orders via EMR system and Outlook email box.

Using the Scheduling Book, in EMR System, accurately schedule, reschedule, or cancel patient per communication from patient, order, site, and/or physicians office.

Proactively seeks assistance to improve any opportunities identified.

Accountable for maintaining a working relationship with clinical partners to ensure open communications between clinical, ancillary, and Consumer Access departments, which enhances the patient experience.

Provides timely and continual coverage of assigned work area in order to offer prompt patient service and availability for all clinical partner registration needs. Arranges relief coverage during extended time away from assigned registration area.

Meets and exceeds productivity standards determined by department leadership.

Manage inbound and outbound call volume in a timely manner, meeting and exceeding designated SLAs, utilizing software, databases, scripts, and tools appropriately.

Provides exceptional customer service by actively listens to callers, confirming or clarifying information and deescalating calls, as needed.

Answer authorization questions placed by physicians offices and patients.

Meets time and attendance requirements. Maintains schedule flexibility to meet department needs. Exhibits effective time management skills by monitoring time and attendance to limit use of unauthorized overtime.

Maintain knowledge of service offerings at the Cancer Institute to provide exceptional service.

Thoroughly document all interactions and consistently update consumer records in the relevant technology system(s)

Takes part in training and other learning opportunities to expand knowledge of company and position.

Handle sensitive matters courteously and with professionalism. When appropriate, escalate to leadership for proper awareness and/or resolution.

Actively attends department meetings and promotes positive dialogue within the team.

The value you'll bring to the team:

Cancer care scheduling is complex, requiring unique training to ensure treatments are accurate. Under general or direct management by Manager, the Cancer Institute Site Scheduler is part of a site team responsible for organizing patient schedules for the Ambulatory Infusion Center (AIC)/ Radiation Oncology/CRU(Research). This position reviews orders and authorizations to establish accurate calendars for patients. The Cancer Institute Site Scheduler works with internal and external physicians offices, including escalations from inpatient services, radiation, research and home infusion, to evaluate and verify order accuracy.

Qualifications

The expertise and experiences you'll need to succeed:

What You Will Need Required:

• High School Grad

Years And Experience:

Education and Experience Preferred

• One year of direct Patient Access experience

• One year of relevant healthcare experience

• One year of call center experience

• Associate or bachelor's degree in business administration or in industry-related field

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Patient Financial Services

Organization: AdventHealth Orlando

Schedule: Per Diem

Shift: 1 - Day

Req ID: 25034654

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.