Durham, North Carolina
Seattle, Washington
State College, Pennsylvania
Posted: 08-Jan-25
Location: Durham, North Carolina
Categories:
Internal Number: 253124
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health's Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.
Occ Summary Work PerformedN/AKnowled ge,Skills and AbilitiesLevel Characteristicsandandandactivities.procedur es.management.theappropriateExplain billing to patientsCoordinate and pa rticipate in a variety of duties associated with dailyAnswer telephone, takeanddeliver messages to physicians, nurses andStrong verbal and writt encommunication. Basic PC and data entryCheck-outskills. Knowledge ofme dicalancillary service requisitions.Schedule tests and procedures. CompleteanddistributewithPrepare for clinic visits by reviewing next day pati entsand completingclinic preparation process,according to PRMO credit an dcollection policies. Determine the amountpatients. Make return appointm entsby scheduling patients into theothers. Report obtainedcharts.Check-i npatient upon arrival in the practice.Identify correct patient informati onin IDX. Verify patient demographicprivate physician officeIDX.Prepare encounter forms. Investigate and account formissing encounter forms. Audit encounter forms for completeness anddata. Edit IDX as needed.accuracy before batching.next day preparationcorrect appointment type,patientpati entforms.identification, patient check in/out, charge posting, cash mana gementand patient appointmentscheduling.Position also involves customers ervice, message distribution,ancillary scheduling and preparationreferra lsEnterpre-visit orders and prepare new patient charts. Pick up X-rays,o fficecharts, medical records,reports,petty cash and collections bag. Fil ehistory sheets, ancillary reportsand all other required patientrecorddo cumentation. Return medical records. Attach HIPPA/Medicare documentsto t he encounterAccuratelyidentify the appropriate account for patient visit .Present and educatepatients on required formsobtainsignature as require dby policy andprocedure. Completes all IDXcheck-in files and manageallal erts. Collect and postco-payments and balances on accounts due.Imprintal l patient specificchartdocuments and requisition/transmittal documents.C opy, file anddistribute insurance cards asindicated byprocedure.Coordich arge posting inof cash to be collectedbasedoninsurance plan.enteringprna te all labs/procedures as requested. MaintainBatchesencounter formsorima ry care physician or referring physician and scheduling testsandmedicali nformation from patients and referring physicians accurately,completelya nd timely. Disseminatemessages according to practice communication stand ardsterminology and telephone etiquette.Demonstrated ability to organize and prioritize work, provideoralwritten instructions, interact tactfully with customers and establishand maintain effectiverelationshipsothers.M ust be able to apply specific departmental policies rulesandregulations relating toverifyinginformation, collecting payments andmaintainingrecor ds and forms.
Minimum Qualifications
Education
Work requires knowledge of basic grammar and mathematical principles normally acquired through high schooleducation
Experience
Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or
Degrees, Licensures, Certifications
N/A
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.