All the benefits and perks you need for you and your family:
Benefits from Day One for FT/PT positions
Paid Days Off from Day One for FT/PT positions
Student Loan Repayment Program for FT/PT positions
Career Development
Whole Person Wellbeing Resources
Mental Health Resources and Support
Debt-free Education (Certifications and Degrees without out-of-pocket tuition expense)
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full Time Monday-Friday
Shift: Days
Location:1 Salt Creek Ln, Hinsdale, 60521
The role you’ll contribute:
As an Oncology Intake Advocate, you will be responsible for guiding patients through cancer center services at AdventHealth. The Oncology Intake Advocate ensures that the patient and their caregivers are able to access appropriate services in a timely manner with a high-degree of compassion and efficiency. This position is responsible for coordinating services and related appointments for all new and return patients among multiple providers. Perform insurance verification. Once patient is entered and approved for service, scan all appropriate documents into the system. Responsible to ensure that all referrals are entered into current software system after receiving intake and pulling appropriate documents from Cerner, Epic. Assist with answering incoming phone calls and distribute to the appropriate personnel. Attends meetings, including but not limited to; staff meetings, in-services, case conferences, educational classes, office meetings and/or organizational meetings. Continued employment with the organization is contingent upon your ability to perform job duties in this job description.
The value you’ll bring to the team:
Gathers necessary demographic, insurance and clinical information from patient and enters into appropriate database.
Seeks appropriate resources and to resolve issues about the type, date or location of patient appointments ensuring oncology patient gets scheduled within targeted time.
Obtains patients’ authorization andverifies that all medical records, pathology slides and specimens, faxes and other items necessary for the initial visit have arrived.
Communicates with patient/caregiver as needed throughout process.
If socioeconomic issues exist, the intake Advocate will take point in putting the patient in touch with services; financial Advocate and/or social worker.
Assists with coordination of activities related to insurance pre-certification/authorization.
Builds relationships and effectively collaborates with internal providers, nursing staff and other hospital staff involved in the patients care and with members of the referring community.
Assure all appropriate new patient documents are into EMR.
Comply with all department policies, procedures, practices and standards of care.
Participate in orientation, in-service and staff meetings as scheduled.
Secures patient confidentiality by protecting patient information on and off duty.
Complete related tasks as assigned by the Supervisor, Manager or Director.
Qualifications
The expertise and experiences you’ll need to succeed
High School Grad or Equiv Required
Bachelor's Preferred
Basic computer skills required
Minimum of Two years’ experience working in a high-volume health-care environment
Excellent organizational skills, well-developed written telephone and personal communication skills are required
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. More than 100,000 skilled and compassionate caregivers in physician practices, hospitals, outpatient clinics, skilled nursing facilities, home health agencies and hospice centers provide individualized, wholistic care.Our Christian mission, shared vision, common values and focus on whole-person health is our commitment to making communities healthier with a unified system: 51 hospital campuses and hundreds of care sites in diverse markets throughout nine states.
