General Summary

40%

Under general direction by the Vice President of Cancer Services, manages hospital clinics to include: personnel, budgeting and finance, billing, operational oversight, space and resource utilization, and compliance with regulatory requirements. This role functions within a collaborative model with other disciplines.

20%

Also, under general direction of the Vice President of Cancer Services, provides leadership and analysis regarding new business development and initiation for the cancer center.

40%

Under general direction of the physician leadership of the medical oncology practice, functions in a part-time capacity as the Practice Administrator for Medical Oncology, under a contractual relationship with Oncology Associates, PA.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1. Directs and manages through clinic managers/coordinators the patient care and administrative operations of hospital-based clinics; assures the ambulatory services mission, goals and core competencies are met.
2. Evaluates all patient services to maintain high quality and patient access to delivery system.
3. Sets performance standards for clinics in the area of staff productivity, finance, billing, service quality, patient satisfaction and assures accomplishment in all areas.
4. Conducts regular meetings with clinic manager and clinic Medical Director to review practice operations, volumes, billing and problems related to practice development or patient care.
5. Develops annual budgets, capital requests, volume projections and revenue forecasting with the individual clinic managers.
6. Monitors and assures monthly financial performance to budget, performs variance reporting, approves purchasing requests, etc., and forecasts annual performance of revenue and expense.
7. Develops and implements clinic policies and procedures to assure efficient patient flow, and quality patient care.
8. Ensures current charge master maintained for each clinic, charge capture audit trails in place, and patient registration accuracy occurs, through the clinic managers.
9. Assures systems in place to foster smooth flow of information, scheduling, registration, referrals, pre-certifications, etc. Works closely with UMMS Patient Financial Services and UMMS IS&T to maintain and enhance patient experience.
10. Plans and oversees space utilization, reconfigurations, and renovations. Identifies potential shared resources between clinics.
11. Addresses and solves impediments to success in areas of information technology, registration and billing, housekeeping, medical records, pharmacy, space and resource utilization, etc.
12. Collaborates closely in communication, coordination, and ambulatory program implementation with Patient Care Services, Patient Financial Services, Finance, Clinical Effectiveness, IS&T, Facilities Management, etc.
13. Ensures knowledge dissemination and full compliance with contractual and regulatory requirements (HIPAA, The Joint Commission, OSHA, third party payors, etc.).
14. Assures patient safety policies and procedures are adhered to, e.g., medical emergencies, hazardous waste, blood borne pathogens, fire and disasters, etc.
15. Monitors housekeeping and facilities to insure optimum standards are met.
16. Performs HR functions to include:
    1. Hires, supervises, disciplines and provides general oversight of clinic managers and coordinators
    2. Defines and assures core competencies for all clinic managers and staff
    3. Conducts annual performance reviews
    4. Assure training and education of managers and staff
17. Serves on Ambulatory Services Oversight Committee and other UMMC/FPI Committees as appropriate.
18. Works closely with the Vice President of Cancer Services, Associate Director of the UM Cancer Network, and other key UMMS and FPI leaders as we advance growth of oncology services. Provides research, analysis, recommendation and project development support to this leadership team on all new product and business opportunities for the cancer center's multi-disciplinary efforts, both at the UMGCCC site, and across the UM Cancer Network.
19. Provides day-to-day oversight and leadership to the medical oncology faculty business processes. Maintaining appropriate onboarding/monitoring of physicians and provider extenders, and affecting proper communication between UMMC and the Practice in accomplishing the mutual goal of proper, effective, and efficient patient care.